"You know that Lean Manufacturing tools and concepts help to improve flow and reduce waste on your production floor, but did you know that administrative functions account for 60-80% of the cost of meeting customer demand? Organizations often ignore the waste and delays built into non-manufacturing processes. Administrative inefficiencies can be more difficult to see than those in the manufacturing process, and bottlenecks are not as obvious as they are on the production floor. Still, high performance manufacturers require smart offices just as they require smart production processes. They have learned that many of the same tools and concepts get them the same benefits with their office, administrative, and customer service processes as they have gotten with their manufacturing processes. Companies have reported reductions in order processing time by 30% after implementing Lean Office tools. Others have successfully cut an average of 20% off the time, effort, or costs associated with their processes. Most importantly, all of this results in improved customer satisfaction. This interactive session will assist you in prioritizing what processes to tackle, identifying and eliminating waste in administrative processes, LEAN thinking in administrative processes, creating process maps, identifying problems and opportunities, establishing plans for improvement, and establishing and sustaining process improvement teams. "