Information Technology Specialist (CUSTSPT) NF-03

This position is located within the Support Services Division of the Directorate of Family, Morale, Welfare and Recreation (DFMWR) Support Services Division on Fort McCoy. 

• Supports Information Technology (IT) needs for dynamic environments including McCoy’s Community Center, Marketing, Outdoor Recreation, Fitness Center, Sportsman’s Range, Bowling Center, Campground, and Ski Area.
• Installs, configures, troubleshoots, and maintains system hardware and software. Delivers timely and effective assistance to end-users to ensure seamless functionality of Morale Welfare and Recreation (MWR) systems.
• Responds to service requests, documents support actions, analyzes basic technical facts, and determines appropriate methods for problem resolution using established IT practices, procedures, and policies.
• Provides user assistance and introductory support for tools including SharePoint, PowerAutomate, Power BI, and other enterprise applications. Leverages these technologies in alignment with the growing emphasis on modern digital workflows.
• Assists with conducting basic user training to improve technology proficiency across MWR. Contributes to knowledge-sharing and documentation to enhance team capabilities.
• Follows established cybersecurity and information protection policies in daily work, promoting secure handling of data, accounts, systems, and equipment.