Service Technician
JOB PURPOSE AND REPORTING STRUCTURE: Under the direction of and reporting to the Service Manager, the Field Service Technician diagnoses, and repairs equipment problems, performs start up service, and provides customer training for a variety of company products such as lift stations and control panels.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Perform equipment start up service on a variety of company products such as sewage treatment lift stations, control panels, and water booster stations.
Perform field service calls, diagnosing mechanical, electrical, and hydraulic lift station failures (warranty pay repairs), making required repairs.
Perform field service calls, repair control panels and other company products.
Design and fabricate required repair parts on-site.
Train customer maintenance personnel on-site in product maintenance and repair techniques.
Write service reports which document maintenance and repair procedures.
Function as the USEMCO representative on-site, promoting company products and services.
Maintain the service truck parts inventory.
Perform programming function on programmable equipment.
Drive a company motor vehicle to customer location, coordinating travel plans with customer requirements and working the customer required schedule to accomplish the startup or repair.
Establish travel arrangements and maintain travel related records.
Assist in shop testing of company products, reading and understanding shop drawings, electrical schematics, and engineering specifications.
Assist in taking in-coming service calls when in the office.
Perform other miscellaneous tasks, as assigned by management.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Requires education generally equivalent to an associate degree in maintenance procedures or another related discipline and 6 to 12 months related experience in product start up and repair techniques.
REQUIRED LICENSES: The employee must possess a valid driver’s license to operate a service truck.
LANGUAGE SKILLS: Ability to read and interpret information such as maintenance procedures, customer service-related documents, and maps. Ability to write service reports and customer service-related correspondence. Ability to speak effectively to customers and company personnel concerning product start up and repair related matters.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to make calculations relating to maintaining travel and time worked records.
REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written and oral form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS and ABILITIES: The employee must possess good oral communication skills to discuss product start up, warranty, and repair related issues with customers. The employee must also be able to operate a variety of tools and equipment such as a telephone, calculator, hand tools, power tools, electrical test meters, welders and acetylene torches, programmable equipment, and portable power generators. The employee must be able to drive a service truck while carefully observing traffic laws and avoiding accidents.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, sit, stand and hear. The employee is occasionally required to taste or smell.
The employee must frequently lift and/or move up to 10 pounds and must occasionally lift and/or move up to 50 pounds to lift and hold panels and valves during installation, raise and lower tools/part into and out of lift stations, and unload equipment from the service truck.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently engaged in work related travel. The employee is occasionally exposed to non-weather related wet, humid conditions, moving mechanical parts, high precarious places, fumes and airborne particles, outdoor weather conditions, non-weather-related extreme heat, and the risk of electrical shock. The noise level in the work environment is usually moderate but may be loud while working on-site.
COMMENTS: The Field Service Technician must exercise tact, good judgement, and good communication skills to discuss product start up, repair, and warranty related matters with customers. The employee must also be able to work at considerable heights and in confined spaces while performing product start-ups and repairs.
