Customer Service Reprensentative - Full Time
Countryside Culligan water is seeking a self-driven, responsible person with an aptitude for customer relations. This position will communicate with new and existing customers, manage new customer inquiries, schedule appointments and follow-up visits, and much more. Position will assist sales team in in day to day tasks. To be a successful in this position, you should be organized, accountable, creative, detail-oriented. Must have excellent communication skills and professionalism. Must be able to work well in small office dynamic.
Responsibilities
SALES SUPPORT: Provide support to the sale team. Schedule appointments, follow-up with phone calls/ direct mailings to new and old prospects. Learn our prospect tracking system. Know status of all leads, appts, and follow-ups. Be able to analyze reports and data. Make outbound phone calls to prospective customers. Must be organized to track all marketing efforts and responses received. Will work with local organizations to coordinate sponsorship opportunities and event planning. Will implement local marketing tasks as directed by Sales Manager.
SALES SUPPORT: Provide support to the sale team. Schedule appointments, follow-up with phone calls/ direct mailings to new and old prospects. Learn our prospect tracking system. Know status of all leads, appts, and follow-ups. Be able to analyze reports and data. Make outbound phone calls to prospective customers. Must be organized to track all marketing efforts and responses received. Will work with local organizations to coordinate sponsorship opportunities and event planning. Will implement local marketing tasks as directed by Sales Manager.
CUSTOMER SERVICE REPRESENTATIVE: Must be a team player. Answer phones, process payments, confirm appointments, and any other special projects or office duties that may need to be done. Must be ready and willing to serve our Customers to the best of your ability each and every day.
HOURS: Monday - Thursday: 8am - 4pm, Friday: 8am-1:00pm
This position is in-person. Work from home is not an option.
Benefits Available. Pay range: $17-20/hour starting.
HOURS: Monday - Thursday: 8am - 4pm, Friday: 8am-1:00pm
This position is in-person. Work from home is not an option.
Benefits Available. Pay range: $17-20/hour starting.
Qualifications
- High school diploma or GED
- Minimum of two years of customer service experience required
- Strong time management and project management skills
- Must be able to navigate & work excel to manage mailing lists and create mailing labels
- Excellent communication skills, both written and verbal
About Culligan
Culligan in Tomah is a small, locally owned and managed company, serving Adams, Juneau, Jackson & Monroe counties for over 50 years. As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. We value integrity, accountability, and responsible work ethic.
